Shipping & Returns

All orders are packed with care and shipped from The Netherlands, Europe.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size. You can view the shipping price at checkout without processing payment. We provide free shipping for orders with a minimum order value. 

Delivery Times

We aim to fulfill all orders within 1 working day. Once an order has been processed by our fulfillment center,

Estimated delivery times vary depending on your location. You can view the estimated shipping times at checkout without processing payment. 

Delivery timeframes do not include holidays, delays experienced with customs clearance at the border or local carriers, so please bear this in mind when placing your order.

Customs & Import Duties

We ship internationally from The Netherlands, Europe. 

Customs duties, taxes, and import fees are the customer’s responsibility. We are legally required to declare the full value of your order and include an invoice for customs if required. If you have concerns about customs fees, we recommend checking with your local customs office before placing an order.

International Shipping

Currently we ship to Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Montenegro, The Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, The United Kingdom, and The United States of America. 

Is your country not listed? Please send us an email at support@theadventurebook.nl and potentially we can add your location to our shipping destinations.  

Providing Correct Shipping Information

It is the customer's responsibility to provide correct shipping details. We are not responsible for failed deliveries because of address errors. Examples of this are: forgetting a house number, misspelling, putting information in the wrong box such as writing the street name in the 'city' box, etc. Orders which will have to be sent a second time because of these errors, the extra shipping cost will be paid by the customer. 

All orders are subject to product availability. If an item is not in stock at the time you place the order, we will notify you and refund you the total amount of your order, using the original payment method.

RETURNS & REFUNDS

We want you to love The Adventure Book as much as we do. However, if you do need to return your order for whatever reason, you will need to:

1. Notify us that you would like to return your journal through our contact form.
2.  Package your item securely to ensure the journal is returned in good condition. Journals can only be returned if they are completely unused and without 'usage damages' (for instance: creases, cracked spine, rips, folds, or stains)
3. Return your journal to us within 14 days from the date you received it.
4. Send us proof of shipping (shipping/postal receipt)

If the product is returned in good, unused condition, you will be refunded your entire order amount.

*Please note that return shipping costs are non-refundable.

Received Damaged Order

In the unfortunate case that your order has arrived damaged, please send your query along with photographic evidence within 3 days of receiving your order through our contact form. We will aim to resolve the issue as soon as possible, with a suitable solution (also taking return shipping costs into consideration).

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Note that we issue the refund when we’ve received your returned order. This can take up to 2 weeks, depending on where in the world you are located. Then contact your bank or credit card company; it may take some time before your refund is officially posted. If you’ve done all this and you still have not received your refund, please contact us through our contact form or email us at support@theadventurebook.nl.