I haven’t received my package yet, what now?

Oh no! Your package might just be delayed. We suggest you also track your package via https://parcelsapp.com/en. This website often shares more tracking updates than mainstream carrier websites. If your package’s tracking has not been updated for a week, please contact us at support@theadventurebook.nl.


My package was delivered, but I did not receive it. What now?

We’re sorry to hear you did not receive your package. Unfortunately, shippers sometimes deliver a package at a neighbour without leaving a note at the delivery address. Please check with your neighbours or anyone else who could have received your package for you. 

Or check with the shippers’ nearest pick-up point if they have received it. Please send us an email if your package still isn’t found. 


My order isn’t complete. 

We are sorry to hear you are missing an item in your order. Please check if the missing item (s) has the word “Printable” in its name. This means this product is a digital download. A PDF was immediately sent to your e-mail inbox after purchasing.

This means you will not receive this Printable product by post. Please email us your order number if you can’t find the email with the digital download.

If you’re missing a product that should have been sent to you by post, please email us at support@theadventurebook.nl with your order number so we can assist you in resolving this.


Where do you ship from?

We ship from The Netherlands. 


Can I return my order?

Yes, you can return your order within 14 days after receiving it. The products must be unused and in their original packaging. Please send us an email for more details. support@theadventurebook.nl 


Do you ship worldwide?

Currently we ship to Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Montenegro, The Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, and The United States of America. 

Is your country not listed? Please send us an email at support@theadventurebook.nl and potentially we can add your location to our shipping destinations.  


Can I pick up the book in a bookstore?

Almost every bookstore in The Netherlands and Belgium can order our books for you without paying in advance. They will have it for you within 1-3 business days and you can pick it up in the store. 


Can I deliver it to my hotel or travel accommodation?

You have to consult this with your hotel/travel accommodation. Please note: we cannot guarantee a correct delivery as hotels and temporary addresses often have specific rules to accept mail for guests.  


Can I add a personal note to my order?

We, unfortunately, cannot add personal notes to the orders.


My order is a gift, can you make sure there is no invoice in the package?

We, unfortunately, cannot change anything regarding the package due to restrictions from our shipping agency. 


Why are the shipping costs so high for my country?

Believe us when we say, we don’t like it either. As a small business, we don’t get the big shipping discounts large corporations do get. Most shippers immediately price an order as a package and don't make a distinction between the weight of stickers or say our books.

For many countries, we do offer free shipping at a certain price, maybe if you can bundle your purchase with friends, you could save on shipping.


I’m interested in a collaboration. Do you do collabs?

At the moment we do collaborations via affiliate marketing. You can receive commissions on referral sales when a customer makes a purchase through your affiliate link. If you are interested in becoming an affiliate for The Adventure Book, you can fill out an application here. https://af.uppromote.com/the-adventure-book/register


Is the book child-friendly?

Although The Adventure Book isn’t specifically made for children, we definitely consider them child-friendly! Many parents consider The Adventure Book a great way to playfully teach them about our world and all the countries and cultures in it. 

There is no strong language and no mention of violence, sex, drinking, drugs, smoking, etc. 


Do all the books have the same challenges?

Some of the challenges are included in every book. The Ultimate Traveler’s Edition has extra challenges and the continent editions have challenges that are tailored to their continent. 


What do you use to print your photos?
A simple printer at home usually does the trick! In the printer settings, you can often select ‘vibrant colors’ if you aren’t happy with the colors. If you do not have a printer at home, check if there’s a local print shop near you. 


When I add a lot of stuff to the journals, don’t they get really chunky?

We prefer to use simple 70 grams printing paper, as it’s not very thick, which helps your journal not get as thick. But seeing as The Adventure Book is a scrapbook, we consider it is part of the charm that it gets worn and thicker over time. 


What pencils/paint do you use?

We like to use Micron or Pilot pens! Those come in different thicknesses. We prefer colored pencils versus markers since markers are notorious for bleeding through paper. With colored pencils, you can still create colorful spreads without compromising the paper. Derwent Academy is one of many companies that has great coloring pencils. 

If you want super bright colors, consider using gouache paint. This is a mix between acrylic and watercolor paint, with which you can achieve really bright colors without bleeding through the paper. Just be careful not to use too much water. Winsor & Newton is one of many companies that makes great gouache paints. 


Do the stamp sets dry out?

This has not been an issue since we launched the stamp sets in 2021. 


How do I get started with my journal?

We have a guide on getting started with your travel journal on YouTube, you can check it out here.

How do I make the most / add the most to my spread?

We have a video about this on our YouTube channel. You can check it out here.


Have we not answered your question? Please send an email to support@theadventurebook.nl.